Refund policy

Return Policy:

We hope everyone loves our unique map as much as we do, but if you have changed your mind about your purchase then we have a 14-day return policy (from shipping date) for you to request a refund. 

To be eligible for a return, your item must be in the same condition that you received it, unopened & unused and in its original packaging. Scratch-A-Map reserves the right to refuse any refunds that are not deemed re-sellable.

To start a return request, you can simply contact us at info@scratch-a-map.ca. If your return is accepted our team will communicate how to return your package to us and you will be responsible for the cost of mailing the item back to us. Items sent back to us without first requesting a return will not be accepted.

This return policy is only applicable to purchases made at scratch-a-map.ca.

Refunds

Once your return package makes its way back to us. You will be issued a refund given that the items are in re-sellable condition. If approved, you will be issued a refund back to the original form of payment, for the item(s) plus applicable taxes - please note that shipping and handling charges will not be refunded.